Shipping & Delivery
Under Shipping & Delivery, you can find details about shipping options, delivery times, tracking, delivery windows, and what to do when a delivery is missed.
What are the shipping options and costs?
Within the Netherlands and Belgium, shipping costs are €5.95. For international orders, shipping rates vary depending on the destination.
Do you ship internationally?
We ship orders within the Netherlands, Belgium, and Germany at a flat rate of €5.95 per order. In addition, we ship to the following countries within the European Union and adjacent territories at a flat rate of €15 per order:. Austria, Bulgaria, Cro
How long will it take to get my order?
In the Netherlands and Belgium, our average delivery time is approximately 1 to 4 working days after placing your order. During the Sale/Outlet period, delivery time may increase to 2 to 7 working days, due to higher demand and the fact that we sourc
How can I see where my package is located?
Once your order has left our store, you will receive a tracking number by email.With this number, you can track your package and check its current status via our chat.
What time will my order be delivered?
In the Netherlands, we use PostNL, DHL and UPS and they generally deliver orders between 09:00 - 18:00. This is very dependent. Of course, it may happen that an order is delivered earlier or later. These are only indicative times! If you are not at h
I missed the delivery. What happens now?
If you’re not at home, we will always follow your delivery preferences. Haven’t set any preferences? Then your package will be delivered to the nearest PostNL pick-up point. Through the Track & Trace link in your email, the PostNL app, or the PostNL
Can I change the delivery address?
Please contact our Customer Success Team as soon as possible after placing your order at 085 – 30 34 636. If your order has not yet been shipped, we will be happy to see what we can do for you. Please note that this may not always be possible, especi
Do you offer Click & Collect?
At the moment, it is not possible to place an order online and pick it up in-store.All orders are delivered via PostNL.
Are orders also delivered during the weekend?
At OGÉR, we aim to deliver your order as quickly as possible. Orders placed on Thursday are usually delivered on Saturday. If you place your order over the weekend, it will generally be delivered on Tuesday. Please note that no deliveries take place